Am I required to wear a face covering when visiting Park City?
Yes. Summit County has issued a public health order requiring those living in or visiting Summit County (which includes Park City), to wear a face covering in public spaces, including outdoor spaces when social distancing cannot be maintained. You can view the full health order here.
What are your cleaning and disinfecting protocols?
Newpark Resort launched it's #STAYWELL Guest Health Program to deliver new industry-defining standards of cleanliness and disinfection. Learn more here. Currently, we have paused daily housekeeping services to keep you and our team safe.
Do you offer contact-free check-in?
Yes. Although check-in remains in our lobby, plexiglass dividers have been installed at the front desk and social distancing protocols have been implemented to ensure guest safety. Front desk agents will not need to touch IDs or credit cards, as those can be shown through the plexiglass dividers and guests have access to the credit card processor.
Is your pool, hot tub and fitness room open?
Yes. Our pool, hot tub, fitness room, sauna and steam room are open. We have increased our cleaning standards in these areas, as outlined in the #STAYWELL Guest Health Program. Hours are from 6 am - 10 pm.
What are your cancellation policies during COVID-19?
Cancellation policies vary depending on the rate or dates of your reservation. Although we have loosened our policies, we do have policies in place. We understand that travel restrictions related to COVID-19 can decrease confidence in booking. Booking direct always ensures the most flexibility with cancellations, as we have the ability to review each direct booking reservation on a case by case basis and make exceptions when appropriate.
What if I made my reservation through a travel agent or an online booking platform, like Expedia?
For bookings made by a travel agent or online booking platform, guests are advised to contact the agent or booking platform directly.