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FAQ
COVID FAQs

Am I required to wear a face covering when visiting Park City?

Yes. Summit County has issued a public health order requiring those living in or visiting Summit County (which includes Park City), to wear a face covering in public spaces, including outdoor spaces when social distancing cannot be maintained. You can view the full health order here. 

What are your cleaning and disinfecting protocols?

Newpark Resort launched it's #STAYWELL Guest Health Program to deliver new industry-defining standards of cleanliness and disinfection. Learn more here. Currently, we have paused daily housekeeping services to keep you and our team safe.

Do you offer contact-free check-in?

Yes. Although check-in remains in our lobby, plexiglass dividers have been installed at the front desk and social distancing protocols have been implemented to ensure guest safety. Front desk agents will not need to touch IDs or credit cards, as those can be shown through the plexiglass dividers and guests have access to the credit card processor.

Is your pool, hot tub and fitness room open?

Yes. Our pool, hot tub, fitness room, sauna and steam room are open. We have increased our cleaning standards in these areas, as outlined in the #STAYWELL Guest Health Program. Hours are from 6 am - 10 pm.

What are your cancellation policies during COVID-19?

Cancellation policies vary depending on the rate or dates of your reservation. Although we have loosened our policies, we do have policies in place. We understand that travel restrictions related to COVID-19 can decrease confidence in booking. Booking direct always ensures the most flexibility with cancellations, as we have the ability to review each direct booking reservation on a case by case basis and make exceptions when appropriate.

What if I made my reservation through a travel agent or an online booking platform, like Expedia?

For bookings made by a travel agent or online booking platform, guests are advised to contact the agent or booking platform directly.

General FAQs

What time is check-in and check-out?

Check-in is at 4 pm and check-out is at 11 am.

Do you have a shuttle service?

The property does not have a shuttle service, however we recommend using Canyon Transportation for shuttles to and from the airport. Park City has an incredible bus system for getting around town, with a bus stop outside the front door of the hotel. You can find more details here.

Do you offer breakfast?

We do not offer breakfast within the hotel, however there are nearby options just steps away. Check out Bartolo's, Cupla Coffee and The Protein Foundry!

Where can I park my car? Is parking free?

Newpark Resort offers complimentary parking. For hotel guests, there are covered parking stalls just outside the lobby door. You will receive a parking pass at check-in. For townhome guests, the townhomes have single car garages attached to the units.

Do you have a bar or restaurant?

Newpark Resort does not have an in-house bar or restaurant, however there are dozens in the area, most of which are within walking distance. Check out many of the local dining options here and ask our front desk for their favorite recommendations at check-in!

Do you offer laundry service?

All suites and townhomes have a stackable washer/dryer Coin-operated machines are on the 3rd floor of each building. The Blue Door Store in the lobby has your laundry needs for purchase, including soap and dryer sheets.

Where can I store my skis/snowboard and bikes?

We have complimentary lockers that can be used during your stay. Just ask the front desk to assign you a locker when you arrive.

Where is the closest liquor store?

The state liquor store is located at 1612 W Ute Blvd, which is 0.4 miles away. It is closed on Sundays and holidays, so plan accordingly!

Where is the closest grocery store?

The closest grocery store is Smith's which is in walking distance. Whole Foods Market is also located in the area, accessible by car or using the free bus system.

How far are the ski resorts?

The closest ski resort is Canyons Village at Park City Mountain, which is 3 miles away. Park City Base Area is 6 miles away and Deer Valley Resort if 8 miles away. You can find more details on the resorts and discounted ski rentals here.