Am I required to wear a face covering when visiting Park City?
No. Summit County (which includes Park City) is in a steady state, so face coverings are not required. On property, we are not requiring face masks either.
What are your cleaning and disinfecting protocols?
Newpark Resort launched it's #STAYWELL Guest Health Program to deliver new industry-defining standards of cleanliness and disinfection. Learn more here.
Do you offer contact-free check-in?
At this time, we do not have contactless check-in. However, when you check-in, should you prefer our team to wear a mask during your interaction, we will kindly accommodate your request.
Is your pool, hot tub and fitness room open?
Yes. Our pool, hot tub, fitness room, sauna and steam room are open. We have increased our cleaning standards in these areas, as outlined in the #STAYWELL Guest Health Program. Hours are from 6 am - 10 pm.
What are your cancellation policies during COVID-19?
Cancellation policies vary depending on the rate or dates of your reservation. Although we have loosened our policies, we do have policies in place. We understand that travel restrictions related to COVID-19 can decrease confidence in booking. Booking direct always ensures the most flexibility with cancellations, as we have the ability to review each direct booking reservation on a case by case basis and make exceptions when appropriate.
What if I made my reservation through a travel agent or an online booking platform, like Expedia?
For bookings made by a travel agent or online booking platform, guests are advised to contact the agent or booking platform directly.